A group called Delateur Foundation has written a petition against DSTV Nigeria for allegedly defrauding Nigerians through its bad services. The group, in a letter dated Monday, January 13, 2014, signed by its Chairman, ‘Yemi Adeyemi-Enilari, and addressed to President Goodluck Jonathan, lamented the way the pay TV outfit has allegedly been robbing Nigerians.
In the letter, seen by Aproko247, the group urged President Jonathan to quickly compel DSTV Nigeria to provide toll free lines for its customers, among other requests.
The Senate President, Speaker of the House of Representatives, Minister for Communication, all state governors, Nigeria Communication Commission Chairman and all media houses were copied in the petition.
Below is the content of the petition;
Monday, 13th January 2014
His Excellency,
The President of the Federal Republic of Nigeria,
Dr Goodluck Ebele Jonathan
Dear Sir,
PETITION AGAINST DSTv NIGERIA
We will like to bring to your attention the utmost irresponsibility of DSTv Nigeria through Multichoice Nigeria, and extorting Nigerians in several ways by same organisation.
If we cast our minds a few years back, we will remember some certain South African companies; MTN Nigeria and ECONET Nigeria (of blessed memory), at the inception of GSM services in Nigeria claimed that ‘Per Second Billing’ was not possible till a local company by the name GLOBACOM came on the scene and started with per second billing, all that as they say, ‘is history.’
Since 2008, we have been on several issues with DSTv, even created a Facebook page for people to air their views; https://www.facebook.com/groups/200530886637786/
DSTv Nigeria, through Multichoice (also a South African company) has for years been extorting Nigerians in Nigeria, and we will like the relevant authorities in Nigeria wake up to their responsibilities and curb and stem the atrocities of this foreign firm in Nigeria in the following ways and for following reasons;
1. Provide Toll Free numbers for customers to use: Customers should not be spending their call credit calling a service provider and been held up for long minutes.
2. 24hr physical customer service, as their online services are not reliable: On many occasions, accounts have issues and to discover that DSTv closed, they cannot be reached and their online portals do not serve.
3. Provide ‘Pay Per View’ (PPV) Billing Option; this will remove DSTv’s tactical stealing of customers’ hard-earned money, illegal disconnection (without compensation), and paying them for service they do not and have not rendered (the same benefits we enjoy using ‘Prepaid Metre.’
Your Excellency, although there are other issues Nigerians have against DSTv, we will want you to use your good office to ensure that Multichoice and no other foreign company desist from taking advantage of lapses in Nigeria, thereby trampling on ‘your subjects.’
We look forward to a speedy action.
Yours faithfully,
‘Yemi Adeyemi-Enilari
Chairman, DELATEUR FOUNDATION
CC: Honourable Minister for Communication
CC: Chairman, Nigeria Communication Commission
CC: The Senate President
CC: The Speaker of The House of Reps
CC: All State Governors of the Federal Republic of Nigeria
CC: All Media Houses in Nigeria
