Abuja DISCO Makes Refund To Overbilled Consumers

Customers of the Abuja Electricity Distribution Company, AEDC, who were overbilled by the company for electricity consumed by them, have started to get a refund of their money, the Managing Director of AEDC, Neil Croucher, has disclosed.

Croucher made this known in an interview with the News Agency of Nigeria, NAN, in Abuja on Thursday.

According to him, this is in compliance with a Federal Government’s directive to that effect.

Croucher explained that the problem of over-billing was inherited by his company, but assured Nigerians that this would soon be a thing of the past.

“On the issue of bills not reflecting the amount of electricity consumed or customers pay and is not reflecting, this is one of the problems we inherited with the old billing system.

“We have spent a lot of time and money in installing a new billing system that is centralised. It will soon be a thing of the past,” he said.

He, however, could not immediately confirm the amount so far refunded to the affected consumers, but said it is an on-going process.

“But if any customer has a complaint he can come to us. We have teams in the field that will go and investigate.

“If in that process we identify that we have been over-charging, we will correct it,” Croucher told NAN in the interview.

Chairman of the Nigeria Electricity Regulatory Commission, NERC, Dr Sam Amadi, had recently told the Senate that the commission ordered the refund after series of complaints from AEDC customers.