Popular female singer, Nikki Laoye, has made allegations against Arik Air, saying she was wrongly charged for a one hand luggage.
Nikki ran to Twitter to post a series of posts.
The singer claimed she had a terrible experience with the airline, its customer service and the rule of only one hand luggage.
But Arik Air denied any wrongdoings.
In its reaction, the airline said the singer was never ripped off as she alleged.
“Our attention has been drawn to a post by Nikky Laoye who flew Arik Air from London to Lagos where she alleged being charged for an extra hand luggage she carried.
“While we appreciate Nikky for choosing to fly with us, we disagree with her claim of being cheated. She was in possession of two hand luggage which weigh above our baggage allowance of 12kg.
“We always encourage our guests to familiarize themselves with our terms and conditions of carriage which is clearly outlined on our website.
“Please find below our policy on hand luggage allowance…
“Hand Baggage Allowance
“For all Arik Air flights, the hand baggage allowance is ONE PIECE weighing a maximum of 12 kg International/Regional flights and 6 Kg domestic flights (maximum dimensions allowed are 55cms x 35 x 25cms). Please check your fare rules as this allowance may differ depending on travel class.
“Hand baggage includes those items which passengers may take into the aircraft and store under the seat in front or in the overhead storage compartments.
“Common examples include: • A bag, not exceeding 55x35x25cm, such as a handbag or a briefcase or a laptop computer • One overcoat or raincoat • An umbrella or walking stick; • One camera, one video camera or one portable CD player • A reasonable quantity of newspapers, magazines or books for the journey • Items bought at the airport “Duty Free” shop in limited quantity and dimension • Food for infants necessary during the journey • One carry-cot or folding pram • One folding wheelchair, a set of crutches or similar devices on which a disabled passenger may be dependant.
“Your cabin bag will be checked at the gate. If you arrive at the gate with more than one item or it exceeds the above dimensions/weight, your bag will need to be checked into the hold. We reserve the right to collect an excess baggage fee or to cancel your reservation and to deny your boarding.
“For more information, visit our website, www.arikair.com.”
