The management of Fidelity Bank has reacted to a social media video featuring an assault on two people at a Fidelity Bank branch in Lagos.
In a statement signed by spokesman of the bank, Charles Aigbe, Fidelity Bank said the two individuals featured in the video were suspected of ‘shoulder surfing’ to steal customer card details at the ATM.
It was further stated that while the security personnel on duty interceded, the two young men attacked and injured him before the intervention of the Mobile Policemen who are seen in the video.
“No Fidelity Bank official ordered any violence against customers as alleged and there was no incidence of the Branch ATM not dispensing cash,” the statement emphasised.
“Fidelity Bank is customer-centric and we remain committed to providing easy and convenient banking and financial services in a safe environment for our customers and the banking public,” the statement added.
Meanwhile, Fidelity Bank, as a responsible organisation, which believes in the rule of law. has reported the matter to the Police and the suspects have been handed over for prosecution.
